Terms and Conditions
Terms and Conditions
- Rainbow Kingdom will only deliver to UK addresses. To reduce the risk of fraud and thus keep our prices low we do not deliver to PO boxes, temporary addresses or forwarding addresses.
- Rainbow Kingdom do not offer credit facilities, and payment is in full at the time of ordering.
- Rainbow Kingdom do not supply goods on a trial basis.
- All items are subject to availability.
- Rainbow Kingdom reserve the right to decline or rescind any order, for any reason, refunding any money paid.
- Rainbow Kingdom do not warrant the suitability of goods for any particular purpose. Please check product specifications prior to ordering.
- You have 7 days from the receipt of your goods in which to cancel your order without reason. If you decide to cancel you will be responsible for the cost of return of the goods, and will be responsible for their safe return. The purchase price will be refunded in full, unless the goods have been misused, or are in a condition that makes the product non-saleable. Some items, such as custom works are non returnable. It will clearly state this in the description of any such items.
- All goods are guaranteed for 9 months from the date of invoice. This guarantee excludes faults caused by accident, neglect (including inappropriate storage) or misuse of the goods. Consumables that are exhausted through use are also excluded from the guarantee.
- Our guarantee is limited to the product we supply. Business users are advised to make sure they are covered by appropriate insurance.
- If goods returned as faulty are found to be in full working order we reserve the right to charge an administrative fee of 20% of the price of the goods, plus the costs of carriage.
- Rainbow Kingdom try to deliver all orders within 14 days of ordering. The vast majority of orders are processed by the end of the working day and sent out via a first class service. If an item is out of stock you will be notified of an expected delivery date. If delivery is not expected to be within the given timescale you will be notified of a revised delivery date, and will have the option of cancelling your order should you decide not to wait.
- Non-delivery must be advised within 14 days.
- Shortages or damage to goods during transit must be advised within 24 hours of delivery.
- Returns will only be accepted after the issue of an RMA number.
- The laws of England and Wales shall govern the contract between us, and any disputes will be settled in the courts of England and Wales. Hopefully though this will be unnecessary. Please contact us with your complaints.
- English is the only language offered for the conclusion of the transaction.
- No opened software will be accepted for credit.
- Product specifications or packaging may be changed without prior notice.
- Due to technical details any product colours shown can not be displayed exactly on all devices. Colours shown should be seen as an approximation of the true colour.
- If any terms are deemed unlawful the remainder will remain valid.
- These Terms and Conditions do not affect your statutory rights.
- These Terms and Conditions are subject to change without prior notice. The latest copy is always available at www.rainbowkingdom.co.uk/supp/terms
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